Return Policy

Return & Refund Policy

Last Updated: September 2026

At Oakvere, customer satisfaction is our priority. We want you to feel confident when shopping with us, and we are committed to providing quality products and reliable support.

If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns within:

30 days after delivery

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in its original condition.
  • The item must include original packaging and accessories.
  • Proof of purchase or order information is required.

Items returned without prior approval may not be accepted.

How To Request A Return

To start a return request, please contact our customer support team:

📧 support@oakvere.com

Please include:

  • Order number
  • Customer name
  • Reason for return
  • Photos or videos of the product (if applicable)

Our team will review your request and provide the next steps.

Please do not send items back before receiving return instructions from our support team.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was shipped
  • The product has a confirmed quality issue

For approved returns, we will provide return instructions.

We recommend using a trackable shipping method when returning items, as Oakvere is not responsible for packages lost during return transit.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the refund status.

If approved:

  • Refunds will be processed within 5–7 business days
  • The refund will be issued to the original payment method

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within:

7 days of delivery

with:

  • Order number
  • Photos/videos showing the issue

We will review the information and provide an appropriate solution, including replacement or refund when applicable.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used or damaged after delivery
  • Items without original packaging
  • Clearance or final sale items (if applicable)

Order Cancellation

If you need to cancel or modify your order, please contact us within:

12 hours after purchase.

Once an order has been processed or shipped, cancellation may no longer be possible.

Exchanges

Currently, we do not offer direct exchanges.

If you need a different item, please request a return according to this policy and place a new order separately.

Contact Us

If you have any questions about returns or refunds, please contact:

Oakvere Customer Support

📧 Email: support@oakvere.com

We are committed to providing a simple and transparent shopping experience.

Thank you for choosing Oakvere.